While we operate primarily in Australia, we recognize the importance of data protection for individuals in the European Union and comply with relevant provisions of the General Data Protection Regulation where applicable.
Legal basis for processing
We process personal data under the following legal bases:
- Consent: When you submit an inquiry form, you provide explicit consent for us to process your information
- Legitimate interests: Processing necessary to respond to business inquiries and fulfill contractual obligations
- Legal obligation: Retention of records as required by Australian business regulations
Data subject rights
If you are located in the EU, you have the following rights regarding your personal data:
Right to access
You may request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification
You may request correction of inaccurate or incomplete personal data.
Right to erasure
You may request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.
Right to restriction of processing
You may request that we limit processing of your personal data in specific situations.
Right to data portability
You may request to receive your personal data in a structured, commonly used, machine-readable format.
Right to object
You may object to processing of your personal data based on legitimate interests.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Data transfers
Personal data collected through our website is stored on servers located in Australia. We do not regularly transfer data outside of Australia. If international transfers become necessary, we will implement appropriate safeguards in accordance with applicable data protection laws.
Data protection officer
For GDPR-related inquiries, data subject access requests, or concerns about how we handle your personal information, contact us at [email protected]
Supervisory authority
If you are located in the EU and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.
Data retention periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Inquiry data: 24 months from last contact
- Active project data: Duration of project plus 7 years for warranty and legal purposes
- Financial records: As required by Australian taxation law
Automated decision-making
We do not use automated decision-making or profiling in relation to personal data submitted through our website.