Last updated: July 23, 2026
Information we collect
When you submit an inquiry through our website, we collect the following personal information:
- Full name
- Email address
- Service selection
We do not collect payment information, phone numbers, or postal addresses through online forms.
How we use your information
Personal information submitted through inquiry forms is used exclusively to respond to your project request. This includes:
- Contacting you regarding your specific inquiry
- Providing quotations and project proposals
- Scheduling consultations or workshop visits
- Sending project updates related to active contracts
We do not use your personal information for marketing purposes unless you have explicitly opted in to receive promotional communications.
Information sharing
We do not sell, trade, or transfer your personal information to third parties. Your information may only be shared with:
- Service providers directly involved in fulfilling your project (e.g., delivery contractors, material suppliers)
- Legal authorities if required by law or to protect our rights
Data storage and security
Personal information is stored on secure servers with restricted access. We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Inquiry data from uncompleted projects is typically deleted after 24 months of inactivity.
Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for communications
To exercise these rights, contact us at [email protected]
Cookies and tracking
Our website uses cookies to store your consent preferences and improve site functionality. For detailed information about our cookie usage, see our Cookies Policy.
Changes to this policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact
For questions regarding this privacy policy or how we handle your personal information, contact us at [email protected]